Data Deletion Requests
Avernea is a South African hair and beard care brand trading online at avernea.co.za. This page explains how to ask us to delete personal information we hold about you.
What you can ask us to delete
You may ask us to delete eligible customer support and social interaction data that we hold about you. This includes messages, comments and support records created when you contact Avernea through our website, our support email address, our Facebook Page or our Instagram account.
How to send a request
Email your request to info@avernea.co.za with the subject line Data deletion request.
Please give us enough information to find the interaction, for example:
- the name or social handle you used when you contacted us;
- the platform you used, such as our website, email, Facebook or Instagram;
- the approximate date of the interaction;
- an order number, if your request relates to an order.
Confirming who you are
We may take reasonable steps to confirm that you are the person the information relates to before we delete anything. This protects you from someone else deleting or gaining access to your records.
What deletion does and does not cover
Deleting support and social interaction data does not automatically delete your Shopify order records. Order, payment and delivery records are held separately.
We may keep certain records where we are required or permitted to do so, including for legal compliance, accounting and tax, fraud prevention, resolving a dispute, enforcing our terms, or protecting the safety of our customers and our team. Where we keep records for these reasons, we limit their use to those purposes.
Outcome of your request
We will tell you the outcome of your request, including what was deleted and anything we had to keep, together with the reason.
Contact
Email: info@avernea.co.za
Website: avernea.co.za
Country: South Africa
Responsible party: Avernea, the business operating avernea.co.za.