These Terms of Service govern your use of avernea.co.za and purchases made from Avernea. In these Terms, “Avernea”, “we”, “us” and “our” refer to the Avernea business that operates avernea.co.za.

These Terms of Service explain the rules that apply when you browse our website, interact with our store, create an account, place an order, or use any of our services.

By visiting, using, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use the website or purchase from Avernea.

By using our website, you confirm that you are at least the age of majority in your area of residence, or that you have permission from a parent or legal guardian to use the website.

You may be asked to provide information such as your name, email address, billing details, payment details, phone number, and delivery address. You agree that all information you provide must be accurate, current, and complete.

You are responsible for keeping your account details secure. You may not sell, transfer, assign, or allow another person to use your account without permission.

We aim to display our products as accurately as possible. However, product colours, packaging, textures, and appearance may look slightly different depending on your device, screen settings, lighting, and product availability.

Avernea focuses on male hair care and grooming routines. Product information on our website is provided for general grooming and educational purposes only. Individual results may vary depending on consistency, hair condition, scalp condition, lifestyle, and other personal factors.

Unless specifically required by law, we do not guarantee that a product will produce a specific result for every customer. Product descriptions, prices, offers, bundles, and availability may be updated or discontinued at any time.

When you place an order, you are making an offer to purchase the selected product or products. Your order is only accepted once payment has been received and processed, and once we confirm or begin processing your order.

Please review your order details carefully before submitting your order. This includes your product selection, quantity, delivery information, phone number, and email address.

We may be unable to cancel or change an order once it has been accepted, packed, fulfilled, or handed over to a courier. If we need to decline, change, or cancel an order, we will attempt to contact you using the email address, billing details, or phone number provided at checkout.

Purchases are intended for personal or household use and may not be made for unauthorised resale, commercial resale, or unlawful export.

Prices, discounts, bundles, and promotions may change without notice. The price charged will be the price shown at checkout when your order is placed, unless an obvious error has occurred.

You agree to provide accurate and current billing, payment, and contact information. You also confirm that you are authorised to use the payment method provided.

If a payment is declined, reversed, flagged, or not completed, we may delay, cancel, or refuse the order. You remain responsible for any approved charges connected to your order, including product costs, delivery fees, and applicable taxes or charges.

Delivery times shown on our website, emails, or tracking pages are estimates only. We work to dispatch and deliver orders as efficiently as possible, but delivery timelines may be affected by courier delays, stock movement, supplier processing, remote-area routing, customs processing, public holidays, incorrect customer information, or events outside our control.

Once your order enters the courier network, tracking updates may take time to appear. Some courier stages can take several hours or business days before a new scan is shown.

Customers are responsible for providing accurate delivery details. If your delivery address, phone number, or contact details are incorrect, delayed delivery or failed delivery may occur.

Returns, refunds, replacements, and exchanges are handled according to our Refund Policy. Please review that policy before purchasing.

Certain products may not qualify for return once opened, used, damaged, or handled in a way that affects hygiene, resale condition, or product integrity, unless applicable law requires otherwise.

The Avernea website, branding, product names, images, graphics, videos, text, page layouts, designs, logos, and other materials are owned by Avernea or used with permission from our service providers, partners, or licensors.

You may use our website for personal, non-commercial shopping purposes only. You may not copy, reproduce, modify, distribute, publish, download, store, display, sell, or exploit any part of our website or content without our written permission.

Shopify and other third-party names, logos, and trademarks remain the property of their respective owners.

Our website may include third-party tools, apps, payment providers, tracking tools, embedded features, or links to third-party websites.

These tools and links are provided for convenience. We do not control third-party websites or services and are not responsible for their content, accuracy, policies, availability, or actions.

If you use third-party services or leave our website through a third-party link, you do so at your own discretion and should review the relevant third party’s own terms and policies.

Avernea is powered by Shopify, which provides the ecommerce technology that allows us to operate our online store.

Sales made through this website are made directly between you and Avernea. Shopify is not responsible for the products you purchase from Avernea, our fulfilment process, customer service, delivery outcomes, or any claims connected to your purchase from us.

Personal information collected through our website is handled according to our Privacy Policy.

Because our store is powered by Shopify and supported by third-party service providers, information you submit may be processed by Shopify and other partners that help us operate the store, process payments, fulfil orders, provide customer support, and improve our services.

If you send us feedback, reviews, photos, videos, suggestions, messages, comments, or other content, you confirm that you have the right to share it and that it does not violate anyone else’s rights.

You allow Avernea to use, reproduce, publish, display, edit, and distribute that content for purposes connected to operating, improving, and promoting our business, unless prohibited by law.

You may not submit content that is false, misleading, unlawful, abusive, defamatory, obscene, harmful, spam-related, or that contains viruses, malware, or other harmful code.

Our website may occasionally contain errors, inaccuracies, or omissions related to product information, descriptions, pricing, promotions, delivery charges, delivery estimates, availability, or other details.

We reserve the right to correct errors, update information, change availability, or cancel orders affected by inaccurate information, even after an order has been submitted, where permitted by law.

You may not use our website or services:

• for unlawful, fraudulent, abusive, or harmful purposes;
• to violate any applicable law, rule, regulation, or ordinance;
• to infringe our intellectual property rights or the rights of others;
• to submit false, misleading, or inaccurate information;
• to upload or transmit viruses, malware, or harmful code;
• to spam, phish, scrape, crawl, or interfere with the website;
• to impersonate another person or misrepresent your identity;
• to interfere with website security, payment systems, or store operations.

We may suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.

We may terminate or restrict your access to our website or services at any time if we believe you have violated these Terms or used the website in a harmful, unlawful, or improper way.

Termination does not remove any payment obligations or responsibilities that arose before termination.

Our website, services, and products are provided on an “as is” and “as available” basis, unless we expressly state otherwise or applicable law requires otherwise.

We do not guarantee that the website will always be available, uninterrupted, secure, error-free, or that all information will always be complete or current.

To the fullest extent permitted by law, Avernea disclaims warranties or conditions not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the fullest extent permitted by law, Avernea, its partners, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the website, services, or products.

This includes, where permitted by law, loss of profit, loss of revenue, loss of data, replacement costs, or damages connected to errors, delays, interruptions, product use, website use, or third-party services.

Nothing in these Terms is intended to exclude or limit liability where it cannot legally be excluded or limited.

You agree to indemnify and hold harmless Avernea, Shopify, and our respective partners, employees, affiliates, contractors, licensors, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from your breach of these Terms, your violation of any law, your misuse of the website, or your violation of another person’s rights.

If any part of these Terms is found to be unlawful, void, or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.

If we do not enforce a right or provision immediately, that does not mean we have waived that right or provision.

These Terms, together with our posted policies and any terms shown at checkout, make up the entire agreement between you and Avernea regarding your use of our website and services.

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.

We may transfer, assign, or delegate our rights and obligations under these Terms where reasonably necessary for business, operational, legal, or service-provider purposes.

These Terms and any separate agreements through which Avernea provides services or products are governed by the laws of South Africa, unless applicable law requires otherwise.

Any dispute will be handled by the appropriate courts or dispute-resolution bodies with jurisdiction, subject to applicable consumer protection laws.

We may update, change, or replace parts of these Terms by posting the updated version on this page.

It is your responsibility to review this page periodically. Your continued use of the website after changes are posted means you accept the updated Terms.

Questions about these Terms of Service should be sent to us at info@avernea.co.za.